Modern Home Office Furniture
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WHAT ABOUT CANCELLATIONS? Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy and will be subject to a deduction of roundtrip shipping and handling from your refund.Yes, many customers choose to use their own carriers, especially those located near north Texas.
CAN YOU CUSTOMIZE AN ITEM FOR ME? Not usually. We purchase or manufacture the merchandise in quantity and then package it for shipping. We cannot increase or decrease the size of tables, beds etc. There are some instances where, if noted, we can change leathers, etc., but in most circumstances we cannot customize. Please feel free to contact us if you are not sure.The finishing process on our home furniture is one of the more important stages of our production process and we aim to minimize the use of harmful products. The furniture is first sanded by hand, then the stain color which you select is applied. Once dry, two sealing coats of shellac (French polish) are applied with sanding between applications. Finally, a wax formula (which is a composition of natural beeswax and hard carnauba wax) is rubbed onto all surfaces and polished.
How is your home furniture finished? The finishing process on our home furniture is one of the more important stages of our production process and we aim to minimize the use of harmful products. The furniture is first sanded by hand, then the stain color which you select is applied. Once dry, two sealing coats of shellac (French polish) are applied with sanding between applications. Finally, a wax formula (which is a composition of natural beeswax and hard carnauba wax) is rubbed onto all surfaces and polished.While we strive to ensure that the products sold are of the highest quality, occasionally goods are delivered damaged. Simply inform us in writing, either by email (to ) or post within 7 days of receipt. Typically the resolution is one of the following: Cancellation of part or all of the order.
CAN I CHANGE THE ITEMS THAT WE BUY FROM WHAT IS LISTED? Yes, in most instances. One of the benefits of shopping online for furniture is our ability to offer a wider selection of products than your local furniture store. If you need a type of piece not shown with a particular collection, contact us to see what else is available. Please call us at and one of our sales associates will be glad to assist you.Max Furniture is proud to offer one of the most flexible return policies in the industry. We offer a 14-day return guarantee.
CAN I USE MY OWN CARRIER? Yes, many customers choose to use their own carriers, especially those located near north Texas. When using their own carrier, the customer assumes all responsibility to arrange the carrier, to arrange the Bill Of Landing for the shipment, and to arrange payment for the carriers. Once the customer's carrier has signed for the items, Max Furniture holds no responsibility for any items shipped and/or any damages incurred while shipping.Yes, but only within our normal delivery zones. Currently, we do not offer out of state deliveries with the exception of our normal delivery zones.
Do you offer a money back guarantee? YES. If you don't like the product for any reason, simply notify us in writing within 7 days of receipt either by email (to ) or write to us. As long as the order is returned in the same condition it was delivered in it's original and unused condition and in its original packaging and we will refund the full purchase price. If you wish us to collect the goods you will be charged the direct cost of collection.YES. If you don't like the product for any reason, simply notify us in writing within 7 days of receipt either by email (to ) or write to us. As long as the order is returned in the same condition it was delivered in it's original and unused condition and in its original packaging and we will refund the full purchase price.
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