The Day in the Life of a Customer Service Superstar
by: CaryCavitt | Total views: 6 | Word Count: 524 | View PDF | Print View
From the beginning everyone recognized that Sara Smith was different than the other employees that worked at the company. Not only was she an excellent example to her fellow co-workers, but her friendly personality attracted many customers as well. Over the years Sara gained loyal customers simply because of the way she kindly treated them.
Sara was what I would consider a "customer service superstar." Her greatest asset to the organization was in having the ability to bring customers back as well as encourage fellow co-workers to become their best on the job. She clearly made a positive impact and was an excellent example in consistently delivering excellent customer service.
Sara's greatest asset as a customer service representative was the genuine friendliness she showed to others. Her ability to make people instantly feel welcomed consistently made a positive impact on every customer. Sara had the gift of treating others in a highly respectful manner. Customers were made to feel welcomed from the start by her pleasant tone of voice and her genuine interest in meeting their needs. She gave customers her undivided attention and made them feel important.
The way Sara intently listened without interrupting made others feel that she really cared about them and understood what they were saying. It was evident within the first few minutes of being around Sara that she sincerely cared about people.
Another great attribute that made Sara a customer service superstar was her enthusiasm for serving others. People tended to gravitate toward her by her unselfish focus on her customers. Anyone who knew Sara could see that she truly considered it an honor to serve others. This positive attribute also had a way of bringing out the best in her fellow co-workers.
Her co-workers never once heard Sara complain. Not only did she show appreciation, but Sara also had a way of making others feel appreciated for doing business with the organization. Customers would feel that they were being served by the most thankful person in the world. This not only created a positive experience for the customer, but also gave them the desire to want to return in the future.
Sara also had an innate ability of making her customers feel accepted by the sincere respect and warm welcome that she consistently showed to others. Never one to speak unkindly, Sara always had an encouraging word to both her co-workers and customers. Her words were always positive, encouraging, and never critical. Everyone on her team appreciated how she chose her words wisely.
Customers could not help but walk away feeling that they were just given the absolute best service. This is because Sara understood the power of appreciation and respect for the customer. Each day customers would ask to be assisted by Sara. Many customers would drive out of their way simply to be served by her. She was highly valued within her company, a positive encouragement to her fellow co-workers, and loved by her customers. This is what made Sara an outstanding superstar in the field of customer service.
About the Author
About the Author: Service That Attracts founder Cary Cavitt is a professional customer service speaker. He has written several books on the subject and is available for keynote speaking and onsite workshops throughout the United States. Read more great customer service articles and customer service tips on how to develop excellent teams.
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